Terms and Conditions


This website is operated Patricia Payne trading as Village Petz and trades from 118 Main St, West Kilbride KA23 9AR. This online store is hosted on Shopify Inc. They provide the online e-commerce platform that allows us to sell our products and services to you.

By visiting our site and/or buying something from us, you agree to be bound by the following terms and conditions. These terms apply to all users of the site, please read them carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not use the website.


In using our site, you agree to provide current, complete and accurate billing and shipping information for all purchases made at our store and that your use of, or inability to use, the service is at your sole risk. 
We reserve the right to refuse service to anyone for any reason at any time (for example, card transactions flagged as potentially fraudulent by our card processing provider).  In the event that we make a change to or cancel an order we will attempt to contact you with the information you have provided.


Our Products are sold subject to their product descriptions.  We take care that these are as accurate as possible but occasionally they may contain inaccuracies, omissions or typographical errors. Likewise these may affect promotions, offers, product shipping charges, transit times and availability. As such all of the information on this website, including product descriptions, may not always be accurate when you place an order. In such cases we will try and contact you to resolve the issue but we reserve the right to: correct any errors, inaccuracies or omissions; change or update information; withdraw the product from sale or cancel orders without prior notice. We are not responsible if information made available on this site is not accurate, complete or current as we are reliant on information from our suppliers as to product specification or production timescales which may change without us being informed. From time to time the design and specification of our products may change, and product descriptions and prices are subject to change without notice. We may also withdraw products from sale without notice. We try and deliver the best service we can but occasionally we may need to take the site offline for maintenance or updates.

We only sell to customers within the UK.


We may on occasion offer or advertise a discount code for use on our online store. Discount codes are time limited. We also reserve the right to cancel any current discount codes without notice.


villagepetz.com accepts all major credit and debit cards including Visa, Mastercard, American Express, Maestro, Solo and Electron. 

For purchases made through our online store your method of payment will be charged at the time of purchase. You will receive a confirmation e-mail to indicate that your order has been received. If there is a problem in processing your order or any items you have ordered are currently out of stock, we will contact you as soon as possible to discuss the situation.

The price charged is the price published on our website at the time you make your order. villagepetz.com reserves the right to alter prices with immediate effect.  villagepetz.com is not VAT registered.


villagepetz.com's store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify servers are based in the U.S.A. They store your data on a secure server behind a firewall. By ordering through villagepetz.com's website you agree to having your information stored on Shopify's server. Shopify Inc also provides a secure purchasing platform that is fully certified as compliant to the Payment Card Industry Data Security Standard (PCI DSS). 

Debit and credit card information is always encrypted during transfer over digital networks and Hemp4petzandpeople.com does not hold and cannot access any customer debit or credit card information.  All reasonable steps have been taken to provide a secure and PCI DSS compliant online store.  However, we cannot guarantee the security of any data you disclose online and we are dependent upon the security systems put in place by our host provider. You accept the inherent security risks of providing information and purchasing online over the Internet and will not hold us responsible for any breach of security unless this is demonstrated to be due to our negligence.


Shipping charges are indicated at the point of purchase and are also set out in our schedule of shipping rates available on our website.  All orders are shipped by either Royal Mail or Parcelforce.

If items are in stock we aim to have them dispatched within 4 working days of receipt of payment.  If items are back-ordered we will contact you following placement of your order to advise when we expect shipment. Where part of an order consists of both back-ordered items and in-stock items we will await for all items to be available before we ship.  Should you require the in-stock items immediately then please contact us to arrange separate shipping, which may be subject to additional postage fees.  We will consider on a case-by-case basis whether additional shipping charges are required for split-deliveries. You have the option to cancel an order for any items not in stock.

We must be informed of any items lost in transit within 10 days in order to submit a compensation claim.


If you wish to cancel your order with villagepetz.com then please do contact us in the first instance. You must cancel your order within 14 days of receiving the goods.

The goods must be returned unused in their original packaging to receive a full refund. If the goods are not in this condition then you will receive a partial refund as deemed appropriate by us.


villagepetz.com strives to ensure that every item is what you were looking for and products are sold subject to their descriptions. However, if you have any problems at all with the delivery or the item itself then please contact us.  We only replace goods if they are deemed defective or damaged.

Refunds or exchanges will only happen once the item has been returned to us within 14 days of being in contact about the issue.  We reserve the right to not refund items after 14 days of invoice date and will offer and exchange for another item or items of equal value instead.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If we accept the return then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund within 5 working days, check first with your bank and/or credit card provider prior to contacting us.

The buyer pays postage for any returns except where a faulty product is being returned.  Once the return has been received the original amount for the item will be reimbursed, along with the return postage for faulty items. To complete your return, we require a receipt or proof of purchase.

To return your product, you should mail it to:  Village Petz, 118 Main St, West Kilbride KA23 9AR, United Kingdom.

If you are shipping a returned item over £50 in value then we recommend that you use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.


For full details on our Privacy Policy, Cookies and Links please visit our Privacy Policy page.


Questions about the Terms of Service should be sent to us at villagepetz@gmail.com.